I. Product Information
1. What are the pumping speed and ultimate vacuum level of this pump?
The pumping speed and vacuum level for each of our pump models are detailed in our product catalog.
2. What voltage and frequency does it support? Can it be customized to suit our country's specific requirements?
All our company's products feature wide-voltage and wide-frequency compatibility and can be customized to meet the specific requirements of the customer's country.
3. What type of lubricant is required? Is lubricant included in the packaging?
If you have selected an oil-free rotary vane vacuum pump, no vacuum oil is required. If you have selected an oil-sealed rotary vane vacuum pump, vacuum oil is required; however, due to customs regulations regarding the shipment of lubricants, vacuum oil is not included in the packaging.
II. Orders and Payment
1. What payment methods do you accept?
T/T in advance,
Net 90 Days,
Net 60 Days,
30 days after invoice,
60 days after invoice,
60% prepayment, 40% Net 60 days after invoice,
30% T/T in advance, remaining 70% before delivery.
2. Do you provide Pro Forma Invoices?
Yes, we do.
III. Logistics and Packaging
1. Do you assist with customs clearance documentation?
Yes, we have a professional customs clearance team to assist with the necessary documentation.
IV. Customization and Services
1. Can you customize the logo, color, or labeling?
Yes, customization is available. Please contact our customer service team to discuss your specific requirements.
2. Do you offer OEM/ODM services?
Yes, we do. Please contact our customer service team for further details.
3. Can you provide product catalogs, test reports, or certifications?
Yes, we can provide these documents.
4. What is the lead time?
Generally, for items currently in stock, the lead time is within 15 days after payment. For items not currently in stock, the lead time is within 30 days after payment.
5. What trade terms do you offer?
We offer FOB, CIF, CFR, and FCA terms. We primarily cater to the customer's specific needs and can generally accommodate most standard trade terms.
6. Can you provide a Certificate of Origin?
Yes, we can.